Frequently Asked Questions

Shipping & Tracking

You will receive an email when your shipment has been picked up by the carrier and a second email when your order has been delivered to the address on file.

Order Cancellation Policy

All orders are final. If, for any reason, you are dissatisfied with any BioProtein Technology product, please contact us so we can help you find a solution to best fit your needs.

Return/Exchange Policy

Due to the nature of our products, BioProtein Technology is not able to accept returns. Customer satisfaction is our top priority. If, for any reason, you are dissatisfied with any BioProtein Technology product, please contact us so we can help you find a solution to best fit your needs.